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Missed-call text-back, follow-up, booking & reviews for small businesses

Your phone gets answered. Even when you can't.

When a customer calls and you can't pick up, they get a text in seconds, follow-ups until they book, and a review request after. You approve every word. We keep it running.

The free part: a 15-minute call, then a short written plan in plain English — what to automate first and what it's worth. Yours to keep, whether we work together or not.

A small bakery counter in morning light (illustrative)A plumber's hands under a kitchen sink (illustrative)An empty salon chair by a window (illustrative)A clinic front desk with an appointment screen (illustrative)
A small bakery counter in morning light (illustrative)A plumber's hands under a kitchen sink (illustrative)An empty salon chair by a window (illustrative)A clinic front desk with an appointment screen (illustrative)
MB Maria's Bakery
Missed call · Today 2:14 PM
Sorry we missed you — this is Maria's Bakery. What can we help you with? Tell me here and I'll get you on the schedule today. — Maria
Do you do custom cakes for a party Saturday?
We do! I've got you a slot — here's the booking link.Book a time
Next morning · 8:02 AM
Morning! Still happy to hold Saturday for your cake — here's that booking link again so the date doesn't slip.Book a time
Delivered
Booked · Sat 10:00 AM on your calendar

Sample thread. Maria's Bakery is a demo, not a client. Your script is written in your words and you approve it before it goes live.

Only 38 of every 100 calls to a small business are answered by a person. Most of the rest never call back. — 411 Locals, 2024

How it works

Three things happen after a call you couldn't take. None of them need you.

MB Maria's Bakery Missed call · 2:14 PM
Sorry we missed you — this is Maria's Bakery. What can we help you with? Tell me here and I'll get you on the schedule today. — Maria
Sent 2:14:06 PMdelivered in 4s
Script approved by Maria

Reply in seconds, from a script you approve

A call, a text, a form — they hear back right away, in your shop's words. You read and sign off on every line before it goes live.

This weekSep 7 – 13
MTWTFSS
Reminder · Fri 6:00 PMReminder · Sat 8:00 AM

Follow-up until they book. Reminders before.

If they don't book on the first reply, the system nudges the next morning and keeps at it until they're on your calendar. Then it reminds them so they show.

Thanks for choosing Maria's Bakery! Would you leave us a quick review on Google?Review on Google
New Google review
Posted to your Google Business Profile

A review request after, pointed at Google

When the job is done, they get one polite ask with a direct link. The stars land where new customers actually look.

Replies land on your phone like any other text, and you answer from there. There's an app if you want one. You don't need it.

An auto repair shop with the bay door open (illustrative)
A barbershop from a rainy sidewalk (illustrative)
A landscaper's pickup with the tailgate down (illustrative)

Services & pricing

Pick where to start. Every option includes the free Google Business Profile tune-up and the First-Build Guarantee. Half now on a Stripe link, half when it's live. Receipt on the spot.

Text-Back & Follow-Up

$497setup + $149/mo

Can't pick up? Your caller gets a friendly text back in seconds — then the system keeps following up until they reply or book, so no lead goes cold after one message.

  • Missed-call text-back in seconds
  • Automatic follow-ups until they book
  • Your dedicated texting line and number
Text us to start
Most complete

The Works

$997setup + $149/mo

Text-Back & Follow-Up plus your one-page website, online booking, appointment reminders, and automatic review requests — the whole loop, from first missed call to review, handled for you.

  • Everything in Text-Back & Follow-Up
  • One-page website, online booking, reminders
  • Automatic review requests, pointed at Google
  • Calls, texts, website chat, Facebook and Instagram messages — one thread on your phone
Text us to start
Built on request

AI Receptionist

$1.5k+setup · from $299/mo

The premium tier: a receptionist that actually answers your phone 24/7, in your shop's words — qualifying callers and booking them on the spot. Inbound calls only.

  • Answers inbound calls around the clock
  • Books straight onto your calendar
  • Scoped and priced in writing first
Ask about it

One-Page Website

$750flat, no monthly

A fast, clean page that makes you look as established as you actually are. Built on a domain and host in your name. About five days.

Custom builds

$1k–$12kscoped in writing

Bigger idea? Book the free call and we scope it together on the spot. Half up front, the rest when it's live.

The $149 a month covers what runs every month: your dedicated texting line and number, the messages themselves, the follow-ups, the booking calendar and reminders, the review requests, hosting, and us on call — month to month, cancel anytime.

If a job is worth $300 to you, catching one missed call a month pays for all of it. Most shops miss more than one.

Run your own numbers

Three inputs, no email required. It uses your job value, not ours, and assumes you only win back a fraction of the calls you miss.

Not being seen today
$1,625/mo
Missed calls a month21.7
Jobs you'd win back5.4
Text-Back & Follow-Up$149/mo
Left over each month+$1,476

Weekly calls are spread across a real month (52 weeks ÷ 12). No projections, no compounding — just what's on the table.

Guaranteed & yours

First-Build Guarantee

If the first build doesn't do what we agreed, you don't pay for it.

We agree in writing — right in your plan — exactly what the first build must do. If it doesn't, you don't pay and any deposit comes straight back. Text-back goes live when the carriers approve your business for texting, usually two to three weeks; that date is in writing before you pay, and if we miss it the balance waits.

You're not betting on us. We're betting on us.

No lock-in

Your number, your customers, always.

Your number, your contacts and your customer history are yours and export whenever you ask — no hostage-taking. The platform it runs on is ours to license and keep running, so that part is never your problem.

Month to month. Cancel anytime.

Free with every paid service: a Google Business Profile tune-up — categories, hours, services, photos, your number matching everywhere — a tidy-up of your Yelp listing, and automatic review requests after every job, pointed at your Google page.

Who we are

A missed call is a customer who called someone else. We build the quiet systems that catch them for you.

We're a small studio, and we build these systems for one business at a time.

Every build is scoped and agreed in writing before it starts — that's what makes the guarantee real.

Text the number and you reach the people who actually build your automations — not an account manager, not a ticket queue.

Cory Watkins-Suzukiautomations.help

Start with a free 15-minute call.

You walk away with a short, plain automation plan — which customers you're missing, what to automate first, and what it's worth. Yours to keep whether we work together or not.